Documentation is an overused word. What does well documented mean? It is not a thousand page manual. It is what you get nowadays in the best widescreen tv instructions. An easy to get going manual (or page) and a longer manual. The provison of just a longer one is not about commuincation but obfuscatuon. Bear this in mind when people talk about well documented.
Documentation also should not be a very expensive textbook unless that is what you want… to pay for. However it may be cheaper to employ someone who understands it.
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